30 Dec Salt Lake County
How to Improve the Adoption Rate of New Technology
Remove Barriers to Technology Adoption by Listening to the Users.
Situation: Salt Lake County wanted to increase the user adoption rate of a new ERP that they had recently implemented and to improve productivity after they ramped up.
Approach: We designed and conducted three focus groups with county employees to gather their feedback about their user experience, what worked well, what needed to change, and to identify employee communication and training needs.
Results: Using the focus group feedback, we designed a Rapid Response Roadmap and a long-term communication plan to increase employee comfort level with using the new technology and to empower employees to make changes using the new system.
We can help you design and facilitate employee focus groups or workshop to draw out employees’ stories.
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